GROMZ – Returns and Exchanges
Free returns in-store and online
Change of Mind Returns
“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.
- We will accept a change of mind return provided it meets the following guidelines:
- ✔ Return within 30 days
- ✔ Return with proof of purchase
- ✔ Item must be unworn, unwashed, unused with all original tags/labels attached
- ✔ Protective hygiene sticker must be in place for swimwear returns
- ✔ Purchases must be returned to the store
- ✔ Item is not listed as an excluded item as outlined below
Excluded items (for a change of mind return):
- ✘ Underwear
- ✘ Earrings
- ✘ Cosmetics
- ✘ Gift Cards
- ✘ Sale/Clearance
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange provided the item is returned within a reasonable time with proof of purchase and meet the return guidelines above.
Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch and we’ll do our best to track it down.
Returns Process (In-Store)
- Take your item(s) to GROMZ Thirroul shop.
- Provide the team member in store your unwanted item, proof of purchase.
- Once the returns policy guidelines have been met, we’ll offer an exchange or store credit on the spot.
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product and there is a price difference you may need to pay the difference.
Returns Process (Online)
If your purchase was made online (including local pick up) you may choose to return to our shop location or post back the item to us.
Post to: RETURNS @ GROMZ
313 Lawrence Hargrave Drive, THIRROUL NSW 2515
Once received, we’ll process the transaction and advise of your credit and notify you via email.
If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.